Privacy Policy

Introduction

Club JJFC - Football Shirt Restoration ("we", "us", "our") operates an online store and service business based in Oxfordshire, UK, focused on football shirt restoration and football-related products. We are committed to protecting your privacy and handling your personal data in a transparent and lawful way.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your data when you use our website, make a purchase, book or enquire about a restoration, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect different types of information depending on how you interact with us. This may include:

1. Information you provide directly
- Contact details: name, email address, phone number, billing and shipping address.
- Account details: login details and password if you create a member account.
- Order details: items purchased (products or services), order notes, restoration requirements and preferences.
- Messages: any messages, emails, forms, or chat conversations you send us (e.g. questions about restorations, commissions, or products).
- Content you share: photos or information you provide about shirts or items you’d like us to restore, sell, or customise.

2. Information collected automatically
When you visit our site, some information is collected automatically, such as:
- Device and usage data: IP address, browser type, device type, operating system, pages viewed, time spent on pages, and how you arrived at our site.
- Cookies and similar technologies: small files stored on your device that help us remember your preferences, improve site performance, and understand how our site is used. See the “Cookies” section below for more details.

3. Information from third parties
We may receive limited information from:
- Payment providers: confirmation of payments and basic transaction details (we do not store full card details in our systems).
- Delivery and courier services: delivery status updates linked to your orders.
- Marketing and social platforms: where you interact with our ads, posts, or links on platforms like Instagram or Facebook, in line with their privacy settings and policies.

How We Use Your Information

We use your personal data to:
- Process and fulfil your orders, including products, restorations, commissions, and custom items.
- Communicate with you about your orders, restorations, questions, or account.
- Provide customer support and handle returns, issues, or complaints.
- Personalise your experience on the site (e.g. remembering your details or preferences where allowed).
- Improve and maintain our website, services, and product offering.
- Send you service messages (like order confirmations, shipping updates, or important changes to our terms or policies).
- Where you have given consent or where allowed by law, send marketing communications about new products, services, offers, or events related to Club JJFC.
- Protect our business, website, and customers from fraud, abuse, and security threats.

Legal Bases

Under UK and EU data protection law (including the UK GDPR), we rely on the following legal bases to process your personal data:
- Contract: to process and deliver your orders, provide restorations and services, and manage your account.
- Legal obligation: to comply with laws (e.g. tax and accounting requirements).
- Legitimate interests: to run and improve our business, communicate with you in a relevant way, prevent fraud, and keep our website and services secure, where these interests are not overridden by your rights.
- Consent: for certain types of cookies and for direct marketing by email or similar channels, where required. You can withdraw consent at any time (see “Your Rights”).

We use cookies and similar technologies to:
- Keep our site secure and working properly.
- Remember your preferences (like items in your cart or login state).
- Understand how visitors use our site, so we can improve layout, content, and performance.
- Support marketing and analytics, including understanding which content or offers may be most interesting to our community.

When you visit our site, you may see a cookie banner or notice that lets you manage your preferences. You can also control cookies through your browser settings by blocking or deleting them. Please note that blocking certain cookies may affect how well some parts of the site work.

Sharing Your Information

We do not sell your personal data. We only share it with trusted third parties where necessary, for example:
- Payment processors: to securely process your payments.
- Delivery and courier services: to deliver your orders to you.
- Website and IT service providers: to host and maintain our website and related tools.
- Marketing and analytics tools: to help us understand site usage and communicate with our community, where allowed.
- Professional advisers: such as accountants, lawyers, or tax advisers, where needed.
- Authorities or regulators: if required by law or to protect our rights, property, or safety, or that of our customers or others.

When we share data with third parties, we require them to handle it securely and use it only for the purposes we have agreed.

International Transfers

Some of our service providers may be located outside the UK or European Economic Area (EEA). Where this is the case, we take steps to ensure your personal data is protected, such as using standard contractual clauses or working only with providers that offer appropriate data protection safeguards.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes described in this policy, including:
- Orders and transactions: kept for as long as needed to manage your order, any returns or issues, and to comply with legal and tax requirements.
- Account information: kept while your account is active. If you close your account, we may still keep some records where required by law or for our legitimate interests (for example to handle disputes).
- Marketing data: kept while you are subscribed or until you object or unsubscribe, plus a short period after to record your preference.

Your Rights

Depending on where you live, you may have the following rights over your personal data:
- Access: to ask for a copy of the personal data we hold about you.
- Correction: to ask us to correct inaccurate or incomplete information.
- Deletion: to ask us to delete your personal data in certain circumstances.
- Restriction: to ask us to limit how we use your data in certain cases.
- Objection: to object to certain types of processing, including direct marketing.
- Data portability: to receive certain personal data in a structured, commonly used format, and to request that we transmit it to another organisation where technically possible.
- Withdraw consent: where we rely on consent (for example for certain marketing or cookies), you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding.

Children’s Privacy

Our website and services are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can review and, if appropriate, delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we handle data, or legal requirements. The updated version will always be posted on this page with a revised “last updated” date. We encourage you to review it periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you would like to exercise your rights, you can contact us at:

Club JJFC - Football Shirt Restoration
Oxfordshire, United Kingdom
Email: clubjjfc@outlook.com

If you are not happy with how we handle your personal data, you may also have the right to complain to the UK Information Commissioner’s Office (ICO) or your local data protection authority.